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Virus / Malware Removal
The words antivirus, firewall and spyware protection should be well known to all computer users, but we regularly assist clients who have suffered the misfortune of having none installed.
The results of a virus infection can be devastating when those cherished photos, valuable documents or even bookkeeping records are lost. Even worse these days is the possibility of having your personal bank or credit card details stolen. We will do whatever it takes to get you back up and running in the shortest possible time.
Usually the quickest, safest and cheapest method is completely deleting your hard drive and re-installing everything back onto your PC or laptop as it was originally supplied from the factory. This isn't as scary as it sounds because all your information will be safely backed up and verified before any work is carried out.
Because we so thoroughly re-install every security update and service pack for Windows and Microsoft Office, this can take up to a full day to complete - especially if you no longer have any of the original driver or installation disks.
This is not a problem for professionals such as ourselves, as we have copies of all the usual operating systems available, and access to the latest drivers and software needed to recover your system.
In such cases we will normally complete the re-installation in our own workshop and return your computer to you the next day.
Spyware, or Adware as they are commonly known, are created mainly for one purpose - to produce pop-ups redirecting you to specific web sites to sell you products and or services.
They are basically a marketing tool which usually install together with free software you may have downloaded from the internet.
These are always annoying and almost never provide a pleasant experience for the computer user.
Recently we have had clients who became infected with software that claims to deliver protection against malicious software, but are in fact the infection themselves.
We regularly not only supply, but also install new components, printers and software as an extra service for our clients.
Setting up a new printer or installing software is not always a simple task for many computer users, and we are more than happy to assist with those tasks.
Some of our clients have had sleepless nights over something many of us take for granted as simply child's play. No job is too small or considered a waste of our time.
If it's important to you, then it's important to us.
Almost everybody today needs wireless internet access, be it for their laptop, PC, mobile phone or even games consoles.
We can supply, install and troubleshoot your wired or wireless internet connection, for all of the Internet Service Providers available today.
We know all the ins and outs of dealing with ISP call centres to sort out faulty internet connections.
Most ISP's will try to convince you that the problem is not on their network, but we know all the questions and solutions for most connection problems, and will deal with the Service Provider on your behalf.
We have been installing wired and wireless internet connections since Broadband was first launched in the UK.
Even if you live in a 'problem area', we have access to tried and tested Internet Service Providers who specialise in providing reliable internet services in those 'problem areas'.
Unlike other companies, we can even replace your internal telephone wiring if it's proven to be the cause of your unreliable internet service.
Emails are fast replacing the traditional pen and paper, but what use are emails when you can't send or receive them?
It may be a configuration issue on your PC or that your ISP is blocking your emails for any number of reasons.
Most issues are usually resolvable with only an hours' visit, so don't suffer in silence - we are only a phone call away.